Updated: February 11, 2024

Clutch Cards LLC: Comprehensive Policy Update

Effective Date: January 27, 2024

Dear Valued Customers,

In our commitment to transparency and customer care, Clutch Cards LLC is updating our policies due to unprecedented financial challenges affecting our operations.

  1. Order Status and Cancellation:
  • We regret to inform you that due to current financial constraints, we must cancel all pending orders. This action is taken to prevent further customer uncertainty.
  • We understand the inconvenience this causes and assure you this decision is made considering the best interests of our customers and the company.
  1. Refund Policy Revision:
  • Due to current financial limitations, Clutch Cards LLC finds itself unable to immediately issue refunds.
  • We are diligently exploring all options for resolving this complex situation. 
  • We are committed to resolving this issue and aim to provide refunds when feasible.
  • We are actively seeking solutions and will keep our customers informed on progress and potential timelines for refunds.
  1. Suspension of Operations:
  • Clutch Cards LLC has ceased all sales activities and new order acceptances. This step is essential to focus on managing the current situation.
  • We aim to handle this period responsibly and will inform customers of any operational changes.
  1. Customer Communication:
  • Our customer support remains available but with limited capacity. We encourage customers to contact us at support@clutch.cards for any inquiries.
  • Responses may be delayed, and we appreciate your patience and understanding.
  • Clutch Cards LLC prioritizes the safety of our ownership, staff, and their families. Due to unfortunate incidents of violent threats, we've taken necessary steps, including limiting our social media presence, to ensure their safety. We are dedicated to maintaining a respectful and threat-free environment for our team and community. We take these matters very seriously and are working with the appropriate authorities to address any threats effectively.
  1. Compliance with Terms of Service:
  • This policy update is consistent with our Terms of Service, reflecting our commitment to legal compliance and ethical business practices.
  • We encourage reviewing our Terms of Service for detailed information on our operational policies.
  1. Forward-Looking Commitment:
  • We are committed to reviewing and updating our policies in response to evolving business circumstances.
  • Clutch Cards LLC is dedicated to navigating these challenges ethically and responsibly.
  1. Acknowledgment of Impact:
  • We recognize the significant impact of these changes on our customers and are approaching this situation with utmost sincerity and a sense of duty.
  • Clutch Cards LLC is devoted to finding equitable solutions and maintaining open communication with our customers.

Thank you for your understanding and support during these challenging times. Your trust in us is highly valued, and we are committed to addressing these issues with integrity and transparency.

Sincerely,

Clutch Cards LLC