Clutch Cards LLC pre-sells items to customers on the basis of the expected demand for those items. As a result, our cancellation policy is designed to protect the interests of our company and our customers. Customers who wish to cancel their pre-sale order must do so within 24 hours of placing the order.
If you cancel your pre-sale order within 24 hours of placing it, we will provide you with a full refund of the purchase price. If you cancel your pre-sale order after 24 hours of placing it, we will refund you the purchase price, less a 10% processing fee. This fee is intended to cover the costs we incur in processing your order and preparing it for shipment.
Please note that Clutch Cards LLC will not accept cancellations of pre-sale orders after the item has been shipped. In such cases, customers will need to follow our standard return policy.
If you have any questions or concerns about our pre-sale cancellation policy, please don't hesitate to contact us.