At Clutch Cards LLC, we strive to provide exceptional products and customer satisfaction. We understand that sometimes a return or exchange may be necessary, and we have established the following return policy to ensure a seamless experience for our valued customers.

Eligibility for Returns: Returns will be accepted within 120 days from the date of purchase. The item must be in its original condition, unopened, and unused. Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items: The following items are not eligible for return or exchange unless they arrived damaged or defective: Custom-made products Perishable items

Opened software Return Process: Prior to returning an item, please contact our customer support team at to initiate the return process and obtain a return authorization.

When returning the item, carefully package it to ensure its safe transportation. We recommend using the original packaging if available. Include a copy of the original receipt or order confirmation inside the package. Ship the return to the following address:

Clutch Cards LLC

848 Farmington Ave Suite 2F

Berlin, CT 06037

We strongly advise using a traceable shipping method and purchasing insurance for the package. Clutch Cards LLC is not responsible for items lost or damaged during transit. Once we receive and inspect the returned item, we will notify you regarding the status of your return.

Refunds and Exchanges: For eligible returns, we offer two options: a refund or an exchange. Refunds will be issued in the same form of payment used during the original purchase. Please note that original shipping charges are non-refundable unless the return is due to our error. If you choose an exchange, we will process it promptly, subject to product availability.

Restocking Fee: A 5% restocking fee will be deducted from the refund amount for all eligible returns.

Final Sale Items: Please note that any "mystery" products are considered final sale items and are not eligible for return or exchange.

Damaged or Defective Items: In the case of an item arriving damaged or defective, please contact our customer support team within 14 days of receiving the package. We may request photos or additional information to assess the issue and expedite the resolution. Depending on the circumstances, we will offer a replacement, a refund, or a store credit.

Store Credit: In certain cases, we may provide a store credit instead of a refund or exchange. Store credits can be used for future purchases and are valid for 90 days from the date of issue. If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Clutch Cards - Berlin

848 Farmington Ave. Suite 2F Berlin, CT 06037 - 860-550-3673 - Wednesday-Friday 9-5, Saturday 11-7, Sunday 9-4

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